Outrageous taxi dispatcher

While Eric and I were out walking today, we met an acquaintance who had injured her leg and was leaning heavily on a cane. She said she was waiting for a taxi to take her to a doctor's appointment at an office 3 km away, but said she wasn't sure if one would arrive to pick her up. She explained that when she had phoned for a pickup, the dispatcher had told her to go to the taxi rank (about 100 yards away) even though she'd mentioned she was unable to walk that far. We were outraged. We also assumed that the drivers themselves would be happy to come get her, despite the dispatcher being a jerk, so when we got to the taxi rank (where two taxis were waiting), Eric spoke to the first driver. He agreed that the dispatcher's statement was ridiculous and promptly drove off to collect the woman. I hope she makes an official complaint to the taxi company about the dispatcher. Update: Turns out she had a broken ankle, and she did make a complaint.